Panda95 takes the protection of every member's personal data seriously. This document transparently explains how we collect, use, store, and protect your information when you use our online casino platform. Reading this Privacy Policy helps you understand your rights and how we respect your privacy.
Panda95 collects your personal information solely for purposes directly related to providing our online casino platform services. We do not collect excessive data, and every category of data we gather has a clear and legitimate purpose. The following are the types of information we collect:
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity | Name, IC number, date of birth | Age verification & fraud prevention |
| Contact | Malaysian phone number | Account verification & communication |
| Finance | Deposit & withdrawal methods | Processing transactions in MYR |
| Activity | Game history, sessions | Responsible gaming & services |
| Technical | IP address, device type | Security & fraud prevention |
Panda95 uses the information collected for the following purposes, all of which are necessary to deliver a quality, secure, and responsible service to players in Malaysia:
Legal basis for data processing: panda95 processes your personal data on the basis of contractual necessity (to deliver the services you requested), our legitimate interests (for platform security and fraud prevention), legal obligations, and in certain cases, your explicit consent.
Panda95 does not sell, transfer, or disclose your personal data to third parties for marketing or commercial purposes. This is an unwavering commitment. However, there are limited situations where panda95 needs to share certain information with carefully selected third parties:
Panda95 may disclose your personal information where required by law, court order, or the directive of a competent authority, including law enforcement agencies in the course of financial crime investigations or money laundering cases involving our platform. In such circumstances, panda95 will disclose only the minimum information specified by the relevant order.
panda95 has never sold and will never sell member email addresses, phone numbers, or any other personal data to marketing companies, advertisers, or any third party for commercial purposes. If you receive unsolicited marketing communications claiming to be from panda95, please report it to us — it may be a fraud attempt.
The security of your personal and financial data is panda95's top priority. We continually invest in the latest security infrastructure to ensure that every piece of data you entrust to us is protected to the highest industry standards.
Beyond technical safeguards, panda95 enforces strict internal access control policies. Only staff who require access to personal data to perform their duties — such as the customer support and verification teams — are granted that access, and every instance of access is logged and monitored. All panda95 staff who handle personal data receive data protection training and are bound by legally enforceable confidentiality agreements.
Despite all the security measures we have in place, no system can be guaranteed 100% secure. In the event of a security incident affecting your personal data, panda95 is committed to notifying you promptly and taking all necessary steps to contain the damage.
Panda95 uses cookies and similar tracking technologies to keep the platform running smoothly, improve the user experience, and understand how players interact with our platform. Here is an overview of the types of cookies we use:
You can manage and delete cookies through your browser settings at any time. Please note, however, that disabling essential cookies will affect your ability to use the panda95 platform fully — you may be unable to log in or access certain features. Disabling non-essential cookies will not affect the platform's core functionality.
As a panda95 member, you have specific rights regarding your personal data that panda95 is committed to respecting and facilitating. Here are your key rights:
You have the right to request a copy of the personal data we hold about you. panda95 will provide this information in a clear, readable format within a reasonable timeframe.
If you believe any personal data we hold about you is inaccurate or outdated, you have the right to request a correction through your account settings or by contacting panda95 support.
Under certain circumstances, you may request the deletion of your personal data. This is subject to our legal obligations to retain certain records for specified periods.
You may request that we restrict the processing of your data in certain circumstances, such as when you are disputing the accuracy of your data or considering closing your account.
You may request a copy of your personal data in a machine-readable format (such as CSV) for personal use or to transfer to another platform should you choose to close your panda95 account.
You may object to the processing of your personal data for specific purposes such as direct marketing. Submit your request to support@panda95.wine and we will respond within a reasonable timeframe.
To exercise any of the above rights, contact the panda95 team at support@panda95.wine by clearly stating your request. panda95 will process your request within 30 calendar days. Identity verification may be required before certain requests are carried out.
Panda95 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or to comply with applicable legal and regulatory obligations. The following are general retention guidelines for key data categories:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | For the duration of the active account | Ongoing service delivery |
| Financial transaction records | 7 years after the transaction | Financial legal obligations |
| Identity verification data | 5 years after account closure | Anti-money laundering (AML) |
| Customer support logs | 3 years | Service enquiries & complaints |
| Analytics cookie data | 13 months | Platform usage analytics |
| Security & access logs | 12 months | Security & fraud investigations |
Once the relevant retention period has expired, your personal data will be permanently deleted or anonymised so that it can no longer be linked to you individually. Anonymised data may be retained for statistical purposes and long-term analysis of overall platform usage patterns.
Panda95 reserves the right to update or amend this Privacy Policy at any time where necessary — whether to reflect changes in how we operate, changes in the technologies we use, new legal requirements, or feedback from our member community. We are committed to keeping you informed of any material changes.
When significant changes are made to this Privacy Policy, panda95 will display a prominent notice on the platform's main page and send a notification to the email address or phone number registered to your account (where applicable). The "Updated" date at the top of this document will always reflect the date of the latest revision.
Your continued use of the panda95 platform following any amendments to this Privacy Policy constitutes your acceptance of the revised version. If you disagree with any changes, you have the right to discontinue use of the platform and request account closure in accordance with the procedures set out in panda95's Terms and Conditions.
If you have any questions, concerns, or requests regarding this Privacy Policy or how panda95 handles your personal data, please don't hesitate to reach out. The panda95 team is available in English 24/7.
For privacy and data protection enquiries, contact us at support@panda95.wine with the subject line "Privacy Inquiry". We will respond within 3 business days.
For urgent questions about your account privacy, use the live chat feature on the panda95 platform. Our support team is available to assist in Bahasa Malaysia around the clock.
panda95 is committed to responding to all privacy-related enquiries within 30 calendar days of receipt. For more complex requests — such as full data access or data deletion requests — the process may take up to 30 days, and we will keep you updated on the progress of your request throughout.
Six concrete things panda95 does every day to protect the data and privacy of Malaysian players.
Every communication between you and panda95 — from login to deposits and withdrawals — is protected by the same 256-bit SSL encryption used by Malaysia's major banks. Your data cannot be intercepted or read by any unauthorised party while in transit.
Panda95 has never and will never sell, lend, or disclose members' names, phone numbers, email addresses, or any personal data to third-party marketing companies or advertisers. Your data belongs to you, and we respect the trust you place in us.
Only panda95 staff who require access to your data in order to perform their assigned duties are granted such access. All access is logged, monitored, and audited on a regular basis. No staff member may access your data without a legitimate work-related reason.
Panda95 believes Malaysian players deserve to understand how their data is used, in language they are comfortable with. This Privacy Policy is written in plain English — no deliberately confusing legal language or important information buried in fine print.
Panda95 conducts regular security testing and third-party audits to ensure our data protection infrastructure consistently meets the latest industry standards. Any identified vulnerabilities are addressed promptly before they can affect member data.
Panda95 gives you full control over your personal data — from the right to access, correct, and delete it, to the right to manage your cookie preferences and communication settings. We make it straightforward to exercise these rights without unnecessary red tape.
When you register with panda95 and begin using our online casino platform, you are trusting us with something of real value — your personal and financial information. That trust is not something we take lightly. This Privacy Policy is not merely a legal document we are required to have — it reflects the core values of panda95 and how we view our relationship with every Malaysian player who uses our platform.
In today's digital landscape, data protection has become an increasingly important issue. News of data breaches, the sale of personal information, and data misuse has made Malaysian internet users more cautious — and rightly so — when entrusting their personal details to any online platform. panda95 welcomes this awareness, as it holds us accountable and encourages us to remain transparent about how we handle data.
Financial information is among the most sensitive data involved when using an online casino platform. Whether you're making a deposit via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX through Maybank2u and CIMB Clicks — or withdrawing winnings to your Malaysian bank account — all transaction data must be handled to the highest security standards.
Panda95 uses a payment processing model designed to minimise exposure of sensitive financial data. Transactions are processed through licensed and certified payment gateways, not directly through panda95's internal systems. This means the most sensitive payment details — such as your e-wallet password or online banking login credentials — never pass through panda95's servers and therefore cannot be compromised even in the event of a security incident on our end.
The transaction records we retain contain only the information needed to confirm that a transaction took place, the amount involved, and the accounts concerned — sufficient for customer support, financial auditing, and anti-money laundering compliance purposes, and nothing beyond that.
Cookies may sound like an intimidating technical term, but in the context of panda95, they are simply a technology working in your interest as a player. The session cookie stored when you log in to panda95 is what keeps you signed in throughout your gaming session without requiring you to re-enter your password on every page you visit. Without it, the playing experience would be needlessly disruptive and frustrating.
Preference cookies are what allow panda95 to remember that you prefer the interface in Bahasa Malaysia, that you like viewing the game tables in a certain mode, or that you have set a specific deposit limit in your account settings. Analytics cookies, meanwhile, help the panda95 team understand which parts of the platform are most popular, where players commonly run into issues, and what new features need to be developed to improve the overall experience.
The key thing to understand is that panda95's analytics cookies collect data in aggregate and anonymised form — we know that "300 players visited the Baccarat page on Wednesday evening," but we do not track that "Mr Ahmad from Petaling Jaya visited the Baccarat page at 9pm." This privacy-first approach to data collection is part of panda95's commitment to respecting the privacy of our players.
One use of your data that you may not expect, but is in fact critically important, is the use of gaming activity data for panda95's responsible gambling programme. By monitoring patterns such as session frequency, wagering amounts relative to set limits, and sudden shifts in playing behaviour, panda95 can identify players who may be showing early signs of a gambling problem.
This allows the panda95 team to reach out to players in a considerate manner and offer assistance or information about available support resources before issues escalate. Game data collected for this purpose is not shared with any third parties and is used solely to protect the wellbeing of our players.
In addition, gameplay activity data allows panda95 to enforce the deposit and loss limits you set yourself. When you set a daily deposit limit of RM 100 in your panda95 account settings, our system uses real-time transaction data to ensure that limit is observed — a direct use of data that protects your interests as a player.
Panda95 believes that trust cannot be demanded or requested — it must be earned through consistent action over time. One of the most important ways to build trust in the context of data protection is through complete transparency about what we do and do not do with your data.
That is why the panda95 Privacy Policy is written in plain, accessible English rather than dense legal language. That is why we clearly list every category of data we collect, every purpose for which it is used, and every party that may access it. And that is why we provide you with straightforward channels to exercise your rights over your personal data — not a cumbersome, time-consuming process designed to discourage you from using those rights.
Panda95 hopes that by reading this Privacy Policy, you come away with a clear and complete picture of how we respect and protect your privacy. If anything is unclear or if you have questions not addressed in this document, our team is always ready to help at support@panda95.wine. Your trust is the most valuable asset panda95 holds, and we will continue working every day to deserve it.